Very Polite Respond to Customer Complaint Letter Sample

Company Letterhead

Your Ref (number):
Our Ref:
Order no:

[Date]
5 May 2015

[Name of Receiver]
[The Receiver’s address]
#44, St. 155
Kipton L.
Koh Kong

Dear Sir,

With reference to your letter dated 4^th may 2013. We would like to apologize if some of the goods we supplied you were damaged. We sent our representative Mr. Kiev Khal to deal with this problem. He shall call you in a day to examine the said goods. We will be able to exchange any damaged items. Please feel free to talk with him about the problem and let him know what to be done.

Yours truly,

[Your name]
[Your position]