Simple Sample Letter Returning the Defective Items

Your ref: [number]

[Your address]

[Date]

[Receiver]
[Receiver’s address]

Dear Sir,

I received the ordered items from your company via Post today. The item is what I ordered by the plastic is cracked. I have no idea how this plastic got cracked but it might happen in transit.

With this letter I am returning the defective box to you. I would like to request for the good condition one and please have a better packing material to avoid this problem.

Thank you!

Yours truly,

[your name]

[Signature]